Universal Orlando offers ‘stress-free booking policy’ in response to coronavirus


Many travelers are worried about the Covid-19 issues currently plaguing the world. As a result, Universal Orlando is temporarily changing its normal policies to help alleviate some of these concerns, calling it their “Stress-free booking policy. “

Here is a list of changes:

Ticket Policy Updates:
  • New ticket purchases, excluding Annual Passes, from 20/04 to 15/4/20 for trips from 20/04 to 31/08/20 are fully refundable.

Hotel Policy Updates:

  • Reservations made from 3/4/20 to 4/15/20 for trips from 3/4/20 to 8/31/20 are fully refundable up to 24 hours before the arrival date.
  • The one night deposit will not be refunded if canceled within 24 hours of arrival.

Vacation Package Policy Updates:

  • Vacation package bookings made from 20/4 to 15/4/20 for travel from 20/4 to 31/8/20 can be changed free of charge if the change is made at least 24 hours before arrival. For reservations modified within 24 hours of arrival, a charge of $ 50 per reservation will apply. If the vacation package includes an airline ticket, additional charges and penalties imposed by airlines may apply.
  • Vacation package bookings made from 20/4 to 15/4/20 for travel from 20/4 to 31/8/20 can be canceled free of charge if this cancellation is made at least 24 hours before the date of arrival. For reservations canceled within 24 hours of arrival, a charge of $ 200 per reservation will apply, plus any additional charges imposed by the hotel. If the vacation package includes an airline ticket, additional charges and penalties imposed by airlines may apply.

It’s really smart of them to offer this because potential customers can always feel safe booking trips knowing that if they have to cancel they can. While outside factors, like flights and travel, can always impact decisions, I think it’s a smart decision.

If you are planning a trip, you can always do so with lower penalties. Still have questions ? You can contact Universal Orlando or your favorite travel agent and I’m sure they can get the answers you’re looking for.

What do you think? Will that convince you to still book a trip? Comment and let us know.

Source: Universal Orlando

Pirates and princesses (PNP) is an independent, fan-driven news blog that covers Disney and Universal theme parks, themed entertainment and related pop culture from a consumer perspective. The opinions expressed by our contributors do not necessarily reflect the views of PNP, its publishers, affiliates, sponsors or advertisers. PNP is an unofficial source of information and has no connection with The Walt Disney Company, NBCUniversal or any other business we can cover.


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