Fred. Olsen Cruise has updated its easy navigation guarantee with two new features, including flexible deposits
Picture: Fred. Olsen Cruise Lines)
Fred. Olsen Cruise has unveiled a new flexible booking policy for its cruise vacation in 2021.
The river cruise company has updated its “Simple Navigation Guarantee” with two new features; one around moving depots, the other around what happens if you cannot travel due to testing positive for Covid-19.
As part of the guarantee, if you book a cruise for 2021, you can transfer your deposit to another cruise free of charge before your final balance expires. Alternatively, you can also opt for the refund of your deposit.
Meanwhile, if you cannot travel because you test positive for Covid-19, the cruise line will allow you to move your vacation to any other cruise for free – until the day you depart. Oh, and you can choose a new cruise within 12 months.
Please note that the updated guarantee applies to new bookings.
If you have previously booked a vacation with the company, the cruise line has set up a page dedicated to coronavirus updates which answers some of the most frequently asked questions.
Clare Ward, Director of Product and Customer Service at Fred. Olsen Cruise Lines said: ” We know that many of our guests are as eager to sail again as we are, and we look forward to getting back into the water and welcoming guests old and new aboard our new fleet to depart. from February. .
“But we also know that we are always adapting to this ‘new normal’ that we have found ourselves in and, therefore, we want to make our booking process as flexible as possible.
“We want people to anticipate and be excited about their cruise vacations, without fear of their circumstances changing.
“Our updated Simple Sailing Guarantee allows customers to book a cruise for next year, knowing they have the option of switching to another cruise – or even having their deposit refunded – before they make their trip. final payment.
“With limited travel opportunities in 2020, we’ve worked hard to make 2021 an incredibly exciting year, with a plethora of new routes as well as our two new ships, Bolette and Borealis. Creating flexibility and reassuring our customers is a big part of that, too. ”