DHL Global Forwarding, Freight: myDHLi boosts online bookings by 56%

The myDHLi digital customer platform now also includes road transport via DHL Cargo; New features and functionality presented at the first myDHLi Digital Summit organized by DHL.

DHL Global Forwarding, Freight, the main division specializing in international freight of Deutsche Post DHL Group, today announced new and improved features for myDHLi, coinciding with the first anniversary of the digital platform. After a successful launch of myDHLi and its increase, the logistics expert has extended the platform’s global availability from eight initially to 62 countries. In addition, online reservations and sales increased by + 56% (annual Q1 / 2020 to Q1 / 221). The extension is accompanied by improvements to existing functionality, for example, the integration of a “save and modify” option and new services such as myDHLi Reports to increase the transparency of shipments. Additionally, for the first time, the platform is now available to road freight customers, with deployment starting in Turkey. To frame the success of rapid innovations throughout the digital transformation of logistics in general and of myDHLi in particular, there will be an annual myDHLi digital summit, which was launched with the first event at DHL Innovation center in Troisdorf.

“For us, myDHLi translates digitization into customer focus. This is why we put a lot of work into the deployment. Customers can easily book shipments through the platform that follows modern design principles while having full control over quotes with 360 degree visibility. At the end of 2020, we had 1,000 customers on the platform. Now, just four months later, we have set a new record with 3,000 customers in 62 countries using myDHLi to date, ”says Tim Scharwath, CEO Global shipping, freight. “In light of this successful market launch, we will continue to expand the platform by adding more languages ​​over time. “

With a “customer first” approach, the Quote + Book feature offers improved ease of use based on analysis of user behavior and modern design principles. Customers can save at any time and resume later during the validity of the offer. This means that, if the key details are not yet available at the start of the booking process, it is easy to retrieve them later to complete. In addition to improving usability, the platform offers with myDHLi Reports a new functionality that provides full visibility of past and current shipment data for more detailed analysis.

All enhancements to the platform follow guiding principles set for the further development of myDHLi. This includes 360 degree visibility of shipments from start to finish, no matter what stage the shipment is at, a multi-channel approach, so all information is available in one place, regardless of the channel used by the customer, and a signaling action process, so customers can always see where to focus their attention. Additionally, popular built-in social media features like Follow + Share simplify communications throughout the supply chain by allowing customers to exchange information with their own customers, colleagues and suppliers.

“At the heart of myDHLi are the needs and experience of our customers,” says Uwe Brinks, CEO DHL Cargo. “In light of the demand and feedback from myDHLi users, we have decided to make myDHLi also available to our road freight customers, so that they can take advantage of the myDHLi features and services already available to our freight customers. air and sea. “

The myDHLi customer platform was successfully launched a year ago and has thus set a new benchmark in an even less digitalized industry. It is characterized by a modular structure, allowing subscribers to conveniently customize their portal. Customers can choose to use only the Quote + Book feature to compare the available options and book any of the logistics services directly. They can also access shipment tracking, document management or myDHLi and myDHLi Analytics reports, which with the latest update now also provide information on transit times and unit cost. By adding road freight shipments, myDHLi can satisfy even more customers in the future, making it the one-stop-shop for all. DHL Global Forwarding, freight customers. Besides, DHLSustainable development efforts are an integral part of the platform: since January 2021, DHL Global Forwarding reduces the carbon emissions of all loads less than one container (LCL) ocean freight shipments with sustainable marine biofuels – at no additional cost to the customer. For all other modes of transport, an option to compensate or neutralize CO2 emissions via biofuels can be selected if desired.

Digitization is one of the strategic pillars of DHL Global Forwarding, Freight, and to foster developments in this area for the logistics industry, the myDHLi Digital Summit was created and will now take place every year. In addition to showcasing innovations around myDHLi, this event will continue to create a unique opportunity to advance the digital transformation of logistics, in line with Deutsche Post DHL The Group’s strategy “Providing excellence in the digital world”.

Distributed by APO Group on behalf of Deutsche Post DHL.

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On DHLThe logistics company for the world:
DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivaled portfolio of logistics services ranging from domestic and international parcel delivery, e-commerce shipping and processing solutions, international express, road, air and sea transport to industrial supply chain management . With approximately 400,000 employees in more than 220 countries and territories around the world, DHL connects people and businesses securely and reliably, enabling sustainable global trade flows. With specialized solutions for growing markets and industries including technology, life sciences and health, engineering, manufacturing and energy, automotive mobility and retail, DHL is decisively positioned as “The logistics company for the world”.

DHL is part of Deutsche Post DHL Group. The Group generated sales of more than 66 billion euros in 2020. With sustainable business practices and a commitment to society and the environment, the Group makes a positive contribution to the world. Deutsche post DHL The Group aims for zero-emission logistics by 2050.

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